Privacy Policy

Ooota ("we", "our", "us") operates the Ooota mobile application ("App"), a food ordering and delivery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Full Name
• Mobile Number
• Email Address
• Delivery Address

This information is collected during account registration and order placement.

b) Location Information

We may collect precise or approximate location data to:

• Show nearby restaurants
• Enable delivery services
• Provide accurate order tracking

Location access can be controlled in your device settings.

c) Order Information

• Items ordered
• Restaurant details
• Order history
• Delivery instructions

d) Payment Information

Payments are processed through secure third-party payment gateways. We do not store your debit/credit card details or UPI PIN.

e) Device & Technical Information

• Device type
• Operating system
• App version
• IP address
• Device identifiers

This is used for security, fraud prevention, and analytics.

2. How We Use Your Information

• Create and manage your account
• Process and deliver orders
• Provide customer support
• Send order updates and notifications
• Improve app performance and user experience
• Prevent fraud and ensure security

3. Sharing of Information

We may share your information with:

• Restaurants to prepare your order
• Delivery partners for order fulfillment
• Payment gateways for processing transactions
• Service providers for analytics and technical support

We do not sell your personal data to third parties.

4. Data Retention

We retain your personal information as long as your account remains active. We may retain certain information for legal, tax, or regulatory compliance purposes even after account deletion.

5. Account Deletion & User Rights

You may request deletion of your account and associated personal data at any time by:

📧 Emailing us at: sapthami.foods@gmail.com

Upon verification, we will delete your account within 30 business days, except where retention is required by law.

6. Data Security

We implement reasonable technical and organizational security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is 100% secure.

7. Children's Privacy

Ooota services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

8. Third-Party Services

Our App may use third-party services such as Payment gateways, Cloud hosting providers, and Analytics services. These third parties may collect information as governed by their own privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us