These Restaurant Partner Terms govern the relationship between Ooota and the restaurant establishments listed on its platform. By registering as a restaurant partner on Ooota, you agree to comply with the terms and conditions outlined below.
1. Platform Nature
- Ooota is a technology-enabled marketplace platform connecting customers, restaurants, and delivery partners.
- The platform does not directly prepare, store, or sell food.
2. Partner Eligibility & Compliance
Partners must maintain:
- Valid FSSAI license
- Local business regulatory compliance
- Hygienic food preparation standards
Partner is fully responsible for food quality, safety, and packaging.
3. Pricing & Menu Policy
- Listed menu prices should reflect fair offline market pricing.
- Artificial price inflation or misleading pricing practices are prohibited.
Partner agrees to update:
- Menu items
- Prices
- Availability status
- Restaurant working hours
4. Order Processing Responsibilities
Partner must:
- Accept or reject orders within platform response time.
- Prepare orders only after confirmation.
- Hand over orders securely to delivery personnel.
Order cancellation after preparation may be restricted.
5. Payment Settlement & Fees
- Platform operates on a subscription-based service model.
- Subscription fee is applicable after the free/trial period.
Customer payments will be settled after:
- Deduction of platform subscription fee
- Applicable taxes
- Refund adjustments if required
Settlement cycle will be defined by the platform.
6. Data Usage & Confidentiality
Partner authorizes Ooota to use:
- Business information
- Menu data and images
- Order analytics for service improvement
Customer information obtained through the platform must not be used for external promotion.
7. Quality Monitoring
Ooota may monitor:
- Customer ratings
- Complaint frequency
- Service performance
Repeated poor performance may lead to temporary suspension.
8. Suspension & Termination Rights
The platform may suspend or terminate partner access if:
- Fraudulent activity is detected.
- Food safety or hygiene rules are violated.
- Customer complaint levels are consistently high.
- Subscription or dues are unpaid.
9. Dispute Resolution
- All disputes will be governed by Indian law.
- Arbitration shall be conducted in Bengaluru, Karnataka, India.