Ooota — Delete Account & Data

At Ooota, we respect your privacy and give you control over your data. If you wish to delete your account and associated personal data, we provide a straightforward process to do so. Please read the information below to understand what happens when you request account deletion.

How to Request Account & Data Deletion

To request deletion of your account and personal data, follow these simple steps:

1 Send an Email

Send a request email to support@ooota.co.in with the subject line: "Account Deletion Request"

2 Provide Your Information

Include at least one of the following in your email:

Your registered phone number
Your registered email address
Your Ooota account username/ID

The more details you provide, the faster we can process your request.

3 Verify Your Identity

We may request additional information to verify your identity and ensure the security of your account. This could include:

Answer to your account security question
Verification of email or phone number via OTP
Last 4 digits of associated payment method

4 Confirmation

Once verified, your account and associated data will be permanently deleted as per the data deletion policy outlined below.

Data That Will Be Deleted

Upon successful account deletion, the following personal information will be permanently removed from our systems:

Account Profile Information: Name, email address, phone number, profile picture, date of birth
Address Information: Saved delivery addresses and location history
Payment Methods: Saved credit/debit card details and digital wallet information
Order History: All order records, receipts, and order-related data
Preferences & Settings: Language preferences, notification settings, dietary preferences
Communication Records: Messages and support tickets related to your account
Ratings & Reviews: Your reviews and ratings for restaurants and delivery services
Saved Items: Favorite restaurants, meal preferences, and saved items
Device Information: Device tokens and push notification registrations

Data That Will Be Retained

For legal, compliance, and legitimate business purposes, the following information may be retained:

Financial & Tax Records: Transaction records, invoices, and payment information retained for 7 years as per Indian tax laws
Legal Compliance: Information required by applicable laws, regulations, and government directives
Fraud Prevention: Anonymized fraud detection patterns and security logs retained for up to 12 months
Dispute Resolution: Information necessary to resolve any pending disputes or refund claims for 6 months
Analytical Data: Anonymized, aggregated statistical data that cannot identify you

⚠️ Important Note

Data retained for legal and compliance purposes is isolated from your account and cannot be used to identify you or target you with marketing.

Data Deletion Processing Time

Standard Processing Time: 30 days

Once your identity is verified and your deletion request is approved, your data will be permanently deleted within 30 calendar days. During this period:

Your account will be immediately deactivated and inaccessible
Any new orders cannot be placed
Personal data will be progressively removed from our systems
You will receive a confirmation email once deletion is complete

Expedited Deletion: In certain cases where data is not subject to retention requirements, deletion may occur within 7-14 days.

Contact Support

📧 Email Support for Data Deletion

Email: support@ooota.co.in

Subject Line: "Account Deletion Request"

Include in Your Email:

Your registered phone number (preferred)
Your registered email address
Your Ooota account username or ID
Clear statement: "I request permanent deletion of my account and all associated data"

❓ Frequently Asked Questions

Q: Can I recover my account after deletion?
A: No. Account deletion is permanent and irreversible. Once deleted, you cannot retrieve any data associated with the account.

Q: Will my name appear in future communications?
A: No. Your personal information will be completely removed. You may only receive communications related to pending legal or financial matters.

Q: Can I delete only part of my data?
A: No. Account deletion is an all-or-nothing process. If you wish to retain your account but change specific settings, please manage your privacy preferences in the app instead.

Q: How long does the verification process take?
A: Typically 2-5 business days. Complex cases may take longer.

Q: What if I have pending refunds?
A: Refunds must be processed before account deletion. Please contact support to resolve any pending transactions first.

⚠️ Before You Request Deletion

Please ensure that:

All pending orders have been completed or cancelled
You have downloaded or saved any important order history or receipts
All refunds or credits have been processed
You understand that this action is irreversible
You have no active wallet balance or promotional credits

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